Shipping Policy

Thank you for choosing Selone (legally operated under 10723 UNIT 4, LLC). We are fully committed to delivering a transparent, reliable, and secure fulfillment experience for all our consumers across the United States. To eliminate any ambiguity and completely align with the fair commerce guidelines enforced by the United States Federal Trade Commission (FTC) and Google Merchant Center compliance frameworks, please review our comprehensive shipping protocols detailed below.

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1. Shipping Fees, Currency, and Tax Transparency

• Free Domestic Shipping: We provide free standard shipping across our entire product catalog. There are no minimum cart values, no hidden fuel surcharges, and no surprise handling fees calculated at the final stage of your checkout pipeline.
• Currency Baseline: All product listings, transaction processing, and monetary invoices are executed strictly in United States Dollars ($ USD).
• Import & Duty Disclosures: As a legally registered domestic United States entity (Filing Number: L25000503788), all inventory routing is systematically cleared of any international import tariffs or customs gate pricing. The final price presented on your Selone checkout screen is the absolute out-of-pocket final amount.

2. Rigorous Processing Timelines and Transit Windows

Our operational fulfillment pipeline is bifurcated into two distinct structural phases. Please calculate your estimated delivery expectations utilizing the official definitions below:

• Daily Order Cutoff Time: 5:00 PM (EST) — Monday through Friday. Orders logged in by our system server after 5:00 PM EST on Friday, or during the weekend (Saturday and Sunday), will commence their official handling cycle on the immediately following business Monday.
• Order Handling & Processing Time: 1 to 3 Business Days (Monday through Friday). Within this window, our domestic intake team performs transactional fraud screening, inventory extraction, physical product quality control checks, secure protective wrapping, and localized postal sorting.
• Transit & Shipping Duration: 7 to 13 Business Days (Monday through Friday). This spans the actual chronological duration it takes for the physical freight to travel from our regional fulfillment centers to your designated domestic delivery doorstep.
• Total Combined Delivery Window: Cumulatively, you can reliably expect your parcel to arrive at your address within 8 to 16 business days from the exact date your order invoice was generated.

Definition of Non-Business Days: Our processing facilities and logistics partners operate strictly on regular business weeks. Saturdays, Sundays, and official United States Federal Holidays (including but not limited to New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, and Christmas Day) are excluded from the calculation of handling and transit periods.

3. Geographic Shipment Boundaries & Delivery Restrictions

To preserve maximum transit tracking integrity and lower transit risk profiles, we enforce the following geographic limitations:

• Exclusive US Coverage: We cater exclusively to physical residential, commercial, and business addresses within the contiguous United States. We do not support international outbound shipping at this moment.
• P.O. Boxes and Military Bases: We are completely unable to deliver to P.O. Boxes, private postal drops, or United States military installations (including APO, FPO, and DPO coordinates) due to security constraints and size limitations enforced by commercial third-party carriers.

4. Advanced Tracking Systems & Logistics Affiliates

We partner exclusively with top-tier domestic shipping networks to fulfill your orders, primarily utilizing USPS, FedEx, UPS, and DHL Express.

Once your order bundle crosses our loading dock, an automated dispatch notice containing a dedicated tracking number and carrier portal hyperlink will be transmitted directly to your email address (into@selone.shop). Please allow a standard 24 to 48-hour data-sync window for the carrier's scanning mainframe to update the tracking itinerary online.

5. Address Misentries, Corrections, and Interception Limitations

The consumer is legally responsible for providing accurate, verified delivery coordinates at checkout.

• Correction Grace Period: If you identify a typo or omission in your shipping coordinates post-checkout, you must notify us within 12 hours at +1 (774) 732-8812 or via email.
• Mid-Transit Interceptions: Once an order has been physically loaded into a carrier vehicle and a tracking barcode is generated, the shipment cannot be modified, rerouted, or canceled.
• Undeliverable & Returned Parcels: If a package is rejected by the carrier and returned to our sorting center due to an insufficient address, invalid zip code, or uncollected delivery attempts, the customer will be contacted to verify the information. A reshipment fee may apply, or the order can be processed as a standard return subject to our Return & Refund Policy guidelines.

6. Missing, Delayed, or Stolen Parcel Disclosures

While we guarantee the safe handover of your items to the shipping network, unpredictable disruptions can manifest within national supply chains. We protect your consumer interests through the following contingency frameworks:

• Severe Carrier Delays: If your transit itinerary stalls and your package has not successfully arrived within 25 business days from order placement, please contact into@selone.shop. We will initiate a formal lost-in-transit trace with the carrier and, if confirmed lost, issue a full refund or direct replacement.
• Delivered But Missing (Porch Piracy): If your tracking number explicitly lists your parcel as "Delivered" by the carrier, but you cannot locate it on your property, please check with immediate household members, neighbors, and your local carrier annex first. If theft is suspected, you must file a report with your local police department. Selone cannot issue refunds for packages that carriers formally verify as successfully delivered to the correct address coordinate.

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Corporate Contact Information & Administrative Registry

For all tracking system escalations, logistical anomalies, or compliance review questions, please correspond directly with our administrative support division: