Refund policy

Return & Refund Policy

Last Updated & Effective Date: May 18, 2026

At Selone (legally operated under 10723 UNIT 4, LLC), we stand behind the premium quality of our curated home and lifestyle essentials. We understand that a seamless, transparent, and completely risk-free return process is vital to your shopping peace of mind. This Return & Refund Policy is drafted in strict accordance with the federal guidelines of the United States Federal Trade Commission (FTC) and the consumer protection laws of the State of Florida.

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1. The 30-Day Guaranteed Return Window

We offer our customers an absolute 30 calendar days return window. This window commences exactly on the day the tracking mainframe of the designated logistics carrier (e.g., USPS, FedEx, UPS) updates the status of your package as "Delivered" to your specified shipping destination.

Crucial Deadline Note: If a full 30 calendar days have elapsed since the documented delivery date, we are legally and structurally unable to offer you an automated return authorization, financial refund, or product exchange. We kindly ask that you inspect your merchandise immediately upon receipt to ensure it falls safely within this window.

2. 100% Free Returns — Zero Hidden Costs

To eliminate any financial friction for our valued US customers, we operate a completely friction-free return framework:

• Return Shipping Fees: Return logistics are  Free. Selone will cover all domestic return freight expenses. Upon approval of your return request, we will email you a prepaid, downloadable, and printable Return Shipping Label. You will never be required to pay for return postage out of pocket.
• Restocking Surcharges: We enforce a strict $0.00 Restocking Fee policy. We do not deduct structural processing fees, handling fees, or warehouse sorting penalties from your final refund balance. What you paid at checkout is exactly what will be returned to your account.

3. Strict Item Eligibility Requirements

To qualify for a successful full financial refund back to your original source of payment, the returned item must be received back at our domestic intake facility meeting the following objective criteria:

• The item must be entirely unused, unwashed, unaltered, and maintained in the exact pristine, resalable condition in which it arrived at your home.
• The item must be housed securely within its original manufacturer product packaging, complete with all interior protective inserts, structural cardboard, and protective foam wrappers.
• The return package must include all originally bundled items, including but not limited to auxiliary parts, instruction manuals, hardware bags, components, and complimentary promotional items.

4. Step-by-Step Return Authorization Protocol

To ensure swift logistical tracking and avoid systematic delays, every return must follow our standardized, three-step authorization protocol:

1. Initiation: Send a formal return request email from your purchasing account to our customer care desk at into@selone.shop. Please state your unique Order Number (e.g., #Selone1001) and explicitly state the specific item(s) you wish to return.
2. Label Issuance: Our administrative team will verify your transaction window within 24 to 48 business hours. Upon verification, we will reply with an approved Return Merchandise Authorization (RMA) number and attach your prepaid Return Shipping Label alongside explicit packaging instructions.
3. Drop-Off: Affix the prepaid label securely to the exterior of your return package (ensuring any previous shipping bar codes are fully covered or crossed out). Drop the package off at any authorized location of the carrier specified on the label (e.g., your local USPS post office or UPS store) within 7 days of receiving the label.

5. Rigorous Refund Inspection & 10-Day Posting Timeline

• Warehouse Inspection Phase: Once your return shipment is safely logged into our receiving facility, it enters an objective physical verification process led by our quality assurance team. This step is completed within 2 business days of physical delivery. Following inspection, an automated confirmation email will be dispatched to notify you whether your return has been formally approved or rejected based on the eligibility rules in Section 3.
• Instant Refund Execution: If your return is officially approved, our billing system executes an immediate refund directive. The full purchase amount will be systematically credited directly back to the original method of payment utilized during your initial checkout (e.g., Visa, Mastercard, American Express, Apple Pay, Google Pay, or Shop Pay).
• Banking Clearing Timeline: While our system releases the funds instantly, please allow up to 10 business days for your credit card issuer, banking firm, or digital wallet provider to officially process the transaction and display the balance on your statement. This processing delay is entirely dependent on external banking infrastructures, which Selone cannot accelerate.

6. Damaged, Defective, or Incorrect Shipments

We implement multi-stage quality control checks prior to shipment, but we recognize that transit hazards can occur. Please inspect your package immediately upon arrival.

• If you receive an item that is shattered, cracked, broken, contains a factory manufacturing defect, or if you have received the incorrect product entirely, please notify us via email at into@selone.shop within 48 hours of package delivery.
• Your email must include your order number along with clear, high-resolution photographic evidence displaying the damaged item, the internal packaging, and the shipping carrier's label on the exterior box.
• Upon swift verification of the photographic proof, we will immediately arrange for a complimentary replacement shipment to be dispatched to you, or we will issue a full immediate refund to your original payment method, depending on your preference. You will bear absolutely no financial liability for items damaged during transit.

7. Contingency Clauses & Policy Exemptions

To maintain full legal clarity under Google Merchant Center compliance frameworks, we enforce the following logical boundaries:

• Customer Error Exceptions: If an item is physically broken, cracked, stained, or rendered unusable due to customer mishandling, accidental drops after delivery, or structural alteration, the item will be disqualified from receiving a refund, and the return request will be closed.
• Unauthorized Returns: Packages returned to our corporate physical address or third-party fulfillment nodes without an official RMA label issued directly by our email team cannot be identified or systematically processed. Selone is not legally liable for any inventory loss resulting from unauthorized returns.
• Cancellations: Because our order handling system initiates picking within 1-3 days, once an order shifts to "Shipped" status and is assigned a tracking number, it cannot be canceled mid-transit. The customer must receive the box and follow our standard free return process to secure a refund.

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Corporate Contact Information & Administrative Oversight

For all inquiries related to structural returns, refund verification, compliance auditing, or policy clarifications, please interact directly with our corporate oversight office via the verified channels below: